Clear answers. Safer decisions. Fewer surprises.

A sweep removes deposits and obstructions from the flue. A complete stove service goes further by dismantling accessible components, cleaning and assessing the appliance, checking seals and consumable parts, and restoring it properly where possible.

A lined chimney sweep starts at £69. An unlined chimney, open fire, double-sided stove, boat stove, wet-back appliance or cooker sweep is £99. Where a complete sweep and service is required for one of these appliances, prices start at £179.

The premium sweep and complete stove service starts at £159. Replacement parts or additional remedial work are quoted separately.

A lined stove flue, unlined masonry chimney, open fire and specialist appliance do not involve the same access, deposits, dismantling or workload. Clear starting prices help match the fee to the work involved.

Embers protects the route and working area, uses professional dust-control equipment and cleans up carefully. Customers regularly mention the clean process in their reviews.

A standard CCTV inspection is £100, with sweeping charged separately. A lined flue sweep plus CCTV inspection is £169; an unlined chimney or open-fire sweep plus CCTV is £199.

It is useful when investigating suspected blockages, damage, installation concerns, recurring performance problems or where visual evidence from inside the flue will guide the next decision.

The £219 base inspection is a thorough current-condition assessment where installation certification has not been issued, cannot be located or the history is unclear. It includes a sweep, CCTV inspection, visual assessment, smoke testing and written findings.

No. It is not retrospective installation certification or building-control approval. It records the accessible current condition and provides practical findings and peace of mind.

Contact HETAS first to ask whether they hold installation information or a certificate record. If the paperwork cannot be obtained, an Embers inspection can assess current accessible conditions but cannot recreate or replace the original certificate.

Send the make and model, a full front view of the stove and door, a close-up showing the glass shape and damage, exact measurements where possible, your postcode and whether you need supply, fitting or postage.

Yes, where location and appliance condition allow. Fitting is quoted separately. Glass may also be supplied or posted when fitting is not required.

Small replacement bricks start at £15, increasing with size, material and intricacy. Custom cutting and fitting are quoted according to the work required.

Do not force them. Peter can assess the bricks during a stove service and quote for suitable replacements while on site.

Full stove-specific brick sets can be viewed through Direct Stove Spares. Embers can help identify what is required and whether on-site fitting is appropriate.

Send your full postcode, the service required, a clear full view of the stove or fireplace and any relevant close-ups, make/model information or history. The guided Contact and Booking page prepares the right WhatsApp message for you.

Embers works across Nottinghamshire and Derbyshire. Send the full property postcode on WhatsApp for a clear availability check, especially for villages or county-border addresses.

Yes. Do not use the stove or fire before the appointment; it must be cool enough to work on safely. If you are given specific preparation instructions for your booking, follow those.

Tell Embers before booking. Active wild-bird nests are legally protected while in use or being built, so the timing and lawful next step must be considered. See the official GOV.UK guidance.

Where removal can lawfully and safely proceed, the price starts at £150 for the first hour and £30 per additional hour.

No. Never send card details or unnecessary personal documents in the initial WhatsApp enquiry.